Meet the leadership team

Michael A. Viola
Chief Executive Officer
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After more than 25 years in the Professional Employer Organization (PEO) space, Mike brings deep domain expertise and a proven track record to his role as CEO of Congruity HR.
As co-founder and Chief Sales Officer for Oasis Outsourcing, Mike and his team quickly grew Oasis into the largest privately held PEO in the United States, ultimately serving 9,000 clients and 300,000 worksite employees across all 50 states. After Paychex acquired Oasis in 2018, Mike was an Advisory Partner in the Private Equity space and served on several boards until joining Congruity as its CEO.

Bobby Higgins
Chief Operating Officer / General Counsel
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With deep experience as an attorney, investor, operator and board member, Bobby is ideally suited to drive Congruity HR’s long-term growth strategy.
Bobby began his career as a corporate attorney in the New York office of Sidley Austin LLP, where his practice focused on mergers and acquisitions, private equity transactions and securities offerings. He held investment roles in the Investment Management Division at Goldman Sachs and Masters Special Situations, an affiliate of Masters Capital Management, focused on healthcare growth equity investments in North America. Bobby also held senior leadership roles at Arosa – a Bain Capital Double Impact portfolio company.

Ellen Presman
Senior Vice President of Benefit Operations & Brokerage Services
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As Senior Vice President of Benefit Operations and Brokerage at Congruity HR, Ellen Presman brings a wealth of experience and leadership to the employee benefits space. With more than a decade of industry expertise, Ellen is responsible for overseeing the strategic direction, execution, and continuous improvement of Congruity HR’s benefits operations and brokerage services.
Ellen’s leadership ensures that Congruity’s clients receive tailored, cost-effective benefits solutions that align with their organizational goals while meeting the evolving needs of their workforce. She leads cross-functional teams dedicated to delivering exceptional service, driving compliance, and optimizing plan performance. Her deep understanding of the healthcare and insurance landscapes allows her to navigate complex regulatory environments and deliver innovative strategies that enhance client value.
Prior to joining Congruity HR, Ellen held leadership roles at Tandem HR and Vensure Employer Services. where she developed a strong track record of building scalable benefits programs and driving operational efficiency. Her collaborative approach and client-first mindset make her a trusted advisor to both internal teams and external partners.
Ellen is passionate about creating better outcomes for employers and employees alike, and she continues to champion solutions that promote wellbeing, engagement, and cost sustainability.

Pamela Keller
CPP, PHR, SHRM-CP – Senior Vice President of Payroll Operations
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With over a decade of experience in Professional Employer Organization services, payroll providers, and full-service Human Capital Management platforms, Pamela Keller brings a wealth of experience to her role as Vice President of Payroll Operations. Before joining Congruity, Keller served as VP of Client Solutions for Vensure PEO and holds certifications as a Certified Payroll Professional (CPP), Professional in Human Resources (PHR), and SHRM Certified Professional (SHRM-CP).

Michael Bowman
CIC, CBIA – Senior Vice President of Risk Management Services
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A career-long insurance and risk management services professional, Michael Bowman has a proven track record in helping organizations of all sizes and across multiple industries to create safer, more positive, and more productive workplaces for his clients. In this role, Bowman is responsible for helping clients assess and mitigate risk, manage claims, adhere to all relevant workplace safety policies, and ensure workers are aware and informed of safety expectations.
Prior to joining Congruity, Bowman held various insurance and risk-related roles at The Hartford, Great American Insurance Group, and Movement Insurance. He also holds the Certified Insurance Counselor (CIC) and Certified Builders Insurance Agent (CBIA) designation.

Kathy Lively
Senior Vice President of Compliance
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As Senior Vice President of Compliance at Congruity HR, Kathy Lively leverages decades of senior regulatory compliance expertise. Specializing in the unique needs of Professional Employer Organizations (PEO) and their clients, Lively plays a crucial role in ensuring all Congruity clients are aware of and adhere to the latest federal, state, and local employment policies.
Prior to joining Congruity HR, Lively served as the Director of Compliance Risk for Paychex and as a Senior Director of Compliance and Integration at Oasis Outsourcing, as well as providing independent compliance consulting services

Danita Torres
Executive Vice President of Operations and Client Services.
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With more than two decades of implementation and benefits consulting experience with a Professional Employer Organization (PEO) environment, Danita Torres is ideally suited to help ensure a smooth onboarding experience for all Congruity HR’s clients. In this role, Torres provides project management, technical integration, and client communication services throughout the implementation process. Before joining Congruity, Torres was the Director of Client Success for Alight Benefits Guidance and held various leadership positions in Benefits, Implementation, and HR Client Services at Paychex/Oasis.

Courtney Edlund
VP of Revenue Operations & Client Communications
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With a decade of revenue operations experience in Professional Employer Organizations and sales operations expertise spanning the retail and aviation industries, Courtney Edlund oversees all strategies related to client communication for Congruity HR, product development, marketing, business intelligence, underwriting coordination, pricing and contract management, and internal process optimization and communication. A Florida native and FSU alumna, Courtney’s previous employers include Paychex, Proponent, Office Depot, and Nordstrom.

Paul Forlenza
Vice President of Retirement Plan Services
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Paul Forlenza brings over 30 years of retirement plan experience to his role as Vice President of Retirement Plan Services. Over half that time has been spent on Multiple Employer Plans (MEP’s) both on the provider and plan sponsor side of the business. In this role, Forlenza oversees the administration of Congruity HR’s 401(k) plan, and manages all 401(k) vendor relationships. Prior to joining Congruity HR, Forlenza served as Manager of Pooled Employer Plan Benefits for Paychex and held various management and leadership roles at Professional Employer Organization (PEO) Oasis.

Hugo De La Cuesta
Vice President of Benefits & Underwriting
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Seasoned underwriting executive with over 25 years of experience, including 18 years specializing in PEO underwriting. Proven track record of leading high-performing teams and managing underwriting operations focusing on efficiency, accuracy, and scalable growth.
Extensive expertise in industry-standard underwriting tools such as FormFire, Milliman, Gradient AI, Aura UW Tool, RAPT, and Aetna Parity Tool. Skilled in leveraging platforms like Salesforce, ClientSpace, SlainTech, and other proprietary systems to streamline workflows and enhance decision-making.
Recognized for strong analytical thinking, strategic problem-solving, and a results-driven approach. Successfully led underwriting departments through complex implementations, system migrations, and operational restructures—achieving measurable improvements in turnaround times, risk assessment quality, and cross-department collaboration.

Nick Genova
Vice President of Benefit Operations
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Nick Genova plays a pivotal role in leading and optimizing the company’s benefits administration processes. With a strong foundation in employee benefits and a keen eye for operational efficiency, Nick is dedicated to ensuring a seamless and high-quality experience for both clients and their employees.
Nick oversees the day-to-day execution of benefits programs, including plan implementation, compliance management, vendor relationships, and service delivery. His leadership ensures that Congruity HR remains responsive, compliant, and forward-thinking in a rapidly changing benefits landscape. He is known for his collaborative style, process-driven mindset, and commitment to continuous improvement.
With over a decade of experience in the HR and benefits space, Nick brings both strategic insight and hands-on expertise to every challenge. Prior to joining Congruity HR, he held various leadership roles in benefits administration and consulting, where he was instrumental in developing scalable solutions for a diverse client base.
Meet the Board

Paul Schilpp
Managing Partner - RFE Investment Partners

Michael Rubel
Managing Partner - RFE Investment Partners

Bill Bronander
Principal - RFE Investment Partners

Michael A. Viola
Chief Executive Officer - Congruity

David Storch
Former Chairman and CEO of AAR Corp.

Leah Machado
Former National Senior Director Human Resource Services - Paychex

Laurie Zoucha
Former Chief Human Resources Officer - Paychex

Vinay Bachireddy
Partner - Weave Growth
